Frequently asked questions

No. Checkout works as a guest. You can create an account afterwards if you want to track orders in one place.

You will see a confirmation page with an order number, and we email you a copy straight away.

Email shopimalbd@gmail.com with your order number as soon as you can. If it has not been dispatched, we will change or cancel it.

Inside Dhaka is ৳70 and outside Dhaka is ৳130. Both are free on orders over ৳2,000.

One to two days inside Dhaka, three to five outside. Orders placed before 4pm go out the same working day. We do not dispatch on Fridays.

Yes, to every district.

Yes. Use the Track Order page with your order number and the email you used.

Cash on delivery, bKash and cards through SSLCommerz, and direct bank transfer.

Yes, and it is the default. You pay the courier when the parcel reaches you.

Cash-on-delivery orders over ৳3,000 are confirmed by phone before dispatch. It keeps costs down for everyone.

Card and mobile banking payments run through SSLCommerz. We never see or store your card details.

7 days from delivery, for anything unused and in its original packaging.

Email shopimalbd@gmail.com with your order number and what is wrong. We reply within one working day with a return address.

Within three working days of the item reaching us.

Innerwear and socks for hygiene reasons, items damaged by use rather than in transit, and anything without its original packaging.